Roboson (“Roboson,” “we,” “us,” or “our”) respects your privacy and is committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, place an order, use our products, or interact with our customer support and services.
By accessing or using our website or services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
1. Information We Collect
We collect information to provide you with a smooth shopping and service experience. The information collected may include the following:
a. Personal Information
Personal information is data that can directly identify you. This may include:
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Your full name, as provided during account creation or checkout
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Mobile number and email address for order updates, support communication, and service coordination
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Shipping and billing addresses to ensure accurate delivery and invoicing
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Order details, purchase history, warranty registrations, and service-related records
This information is collected only when you voluntarily provide it to us while placing an order, contacting support, or using our services.
b. Payment Information
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All payments made on our website are processed through secure, authorized third-party payment gateways.
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Roboson does not collect, store, or process your credit card, debit card, UPI, or net banking details on its own servers.
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Payment partners follow industry-standard security and encryption practices to ensure transaction safety.
c. Technical & Usage Information
When you visit our website, certain technical data may be collected automatically, such as:
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IP address and general location data
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Browser type, device type, and operating system
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Website usage behavior, including pages visited, time spent, and interaction patterns
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Cookies or similar technologies used to enhance functionality and performance
This information helps us understand how users interact with our website and improve overall usability.
2. How We Use Your Information
We use your information strictly for legitimate business and customer service purposes, including:
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Processing, confirming, and delivering your orders
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Providing customer support, warranty services, repairs, and replacements
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Sending order confirmations, shipping updates, service notifications, and important policy-related communications
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Improving our products, services, website performance, and user experience
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Preventing fraud, misuse, unauthorized access, or suspicious activities
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Meeting legal, tax, accounting, and regulatory obligations under applicable laws
Roboson does not sell, rent, or commercially exploit your personal data.
3. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
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Ensure smooth website functionality
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Remember user preferences and settings
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Analyze website traffic and user behavior
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Improve performance, navigation, and content relevance
You may control or disable cookies through your browser settings. Please note that disabling cookies may limit certain features or functionality of the website.
4. Sharing of Information
We share personal information only when necessary and only with trusted entities, including:
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Courier and logistics partners for order pickup and delivery
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Payment gateway providers to complete secure transactions
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Authorized service partners for installation, repair, or warranty support
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IT and system service providers for website and infrastructure maintenance
Information may also be disclosed if required by law, regulation, court order, or government authority, or to protect the rights, safety, or property of Roboson, its customers, or the public.
All third parties are contractually required to maintain confidentiality and follow appropriate data protection standards.
5. Data Security
Roboson follows reasonable technical and organizational safeguards to protect your personal information from:
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Unauthorized access
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Accidental loss or destruction
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Misuse, alteration, or disclosure
While we strive to use commercially acceptable security measures, no online system can be guaranteed to be completely secure. Therefore, Roboson cannot ensure or warrant absolute security of data transmitted over the internet.
6. Data Retention
We retain personal information only for as long as necessary to:
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Fulfill the purposes described in this Privacy Policy
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Provide customer support, warranty, or after-sales services
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Comply with legal, tax, accounting, or regulatory requirements
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Resolve disputes or enforce contractual agreements
Once data is no longer required, it is securely deleted or anonymized.
7. Your Rights
Subject to applicable laws, you have the right to:
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Request access to the personal data we hold about you
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Request correction or updating of inaccurate or incomplete information
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Withdraw consent for marketing or promotional communications
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Request deletion of personal data, where legally permissible
To exercise these rights, you may contact us using the details provided below.
8. Third-Party Links
Our website may contain links to third-party websites, platforms, or services. Roboson does not control and is not responsible for the privacy practices, content, or security of such external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Roboson does not knowingly collect personal information from individuals under the age of 18 without parental or legal guardian consent. If such information is identified, we will take appropriate steps to delete it promptly.
10. Changes to This Privacy Policy
Roboson reserves the right to update, modify, or revise this Privacy Policy at any time. Any changes will be reflected on this page along with an updated “Last Updated” date. Continued use of our website or services after changes indicates acceptance of the revised policy.
11. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of competent courts in India.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:
Aureava Brands Private Limited
Customer Support: +91 82378 81911
Email: customercare@roboson.in