These Terms of Service (“Terms”) govern your access to, interaction with, and use of the Roboson® website, products, services, and related platforms, operated by Aureava Brands Private Limited (“Roboson,” “Company,” “we,” “us,” or “our”). By visiting our website, placing an order, or using any Roboson product or service, you acknowledge that you have read, understood, and agreed to be bound by these Terms, along with all applicable policies, guidelines, and notices referenced herein.
1. Eligibility & Acceptance
By accessing or using the Roboson website or purchasing our products, you confirm that:
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You are at least 18 years of age, or
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You are using the website and products under the supervision of a parent or legal guardian
If you do not agree with any part of these Terms, you must discontinue use of our website and services immediately. Continued use of Roboson services constitutes your ongoing acceptance of these Terms and any future updates.
2. Product Information & Usage Disclaimer
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All product descriptions, specifications, images, videos, illustrations, and demonstrations are provided for general informational and educational purposes only.
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Actual product appearance, performance, or results may vary depending on individual usage, health conditions, body response, environmental factors, and maintenance.
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Unless explicitly stated, Roboson products are not intended to diagnose, treat, cure, or prevent any medical condition.
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Customers are strongly advised to:
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Carefully read all instruction manuals, safety guides, and warnings
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Use products strictly as directed
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Seek professional medical advice where required, especially for maternal, infant, or health-related products
Roboson shall not be held responsible for outcomes resulting from improper or unintended usage.
3. Pricing, Availability & Modifications
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All prices displayed are in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as specified.
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Prices, offers, and promotions are subject to change without prior notice.
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Product availability may vary by region, platform, or stock levels and is not guaranteed at all times.
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Roboson reserves the right to:
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Modify product specifications
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Update packaging or components
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Discontinue or replace products
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Limit quantities per order
at its sole discretion, without incurring liability.
4. Orders, Payments & Cancellations
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Orders are considered confirmed only after successful payment authorization.
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Roboson reserves the right to cancel or refuse any order due to:
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Pricing or listing errors
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Stock unavailability
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Verification issues
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Suspected fraudulent or abusive activity
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Once an order has been shipped or dispatched, cancellation requests will not be accepted.
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In case of order cancellation by Roboson, any eligible refund will be processed as per applicable policies.
5. Shipping & Delivery
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Delivery timelines provided are estimated only and may vary based on:
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Location
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Courier partner operations
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Weather, strikes, or force majeure events
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Roboson shall not be held liable for delays, damages, or losses caused by third-party logistics providers.
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Ownership and risk associated with the product pass to the customer upon successful delivery at the provided address.
6. Refunds, Returns & Replacements
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Roboson does not offer general refunds.
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Refunds or replacements may be considered only in exceptional circumstances, such as:
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Product damaged during transit
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Incorrect product delivered
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Manufacturing defect confirmed upon inspection
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Wearable breast pumps and hygiene-sensitive products are strictly non-returnable and non-refundable, except where mandated by applicable consumer protection laws.
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All refund, return, or replacement requests must:
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Be raised within the prescribed timelines
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Include valid proof (images/videos, invoice)
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Pass internal inspection and approval
Final decisions rest solely with Roboson.
7. Warranty Terms
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Products are covered under a limited warranty against manufacturing defects only, as detailed in individual product warranty guidelines.
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Warranty coverage does not include:
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Liquid ingress (water, milk, or other substances)
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Physical or accidental damage
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Normal wear and tear
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Improper installation or usage
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Unauthorized repairs or modifications
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The warranty period begins from the original date of purchase, not from the date of repair, replacement, or exchange.
8. Limitation of Liability
To the fullest extent permitted under applicable law:
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Roboson shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
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Total liability, if any, shall be strictly limited to the amount paid by the customer for the specific product giving rise to the claim.
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Roboson shall not be responsible for personal injury, health complications, loss of income, or damages arising from:
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Improper use
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Failure to follow instructions
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External factors beyond product control
9. Intellectual Property Rights
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All content available on the Roboson website, including but not limited to:
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Logos
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Brand names
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Product designs
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Text, images, videos, graphics, and layouts
are the exclusive intellectual property of the directors of the company. -
Unauthorized copying, reproduction, resale, or commercial use is strictly prohibited and may result in legal action.
10. User Responsibilities
By using the Roboson website or services, you agree not to:
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Engage in unlawful, abusive, or fraudulent activities
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Provide false, misleading, or inaccurate information
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Attempt to hack, disrupt, or compromise website security
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Violate any applicable laws, regulations, or third-party rights
11. Force Majeure
Roboson shall not be held liable for failure or delay in performance due to circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, strikes, supply chain disruptions, or courier delays.
12. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of competent courts in India.
13. Changes to Terms
Roboson reserves the right to amend, update, or revise these Terms at any time without prior notice.
Continued use of the website or products following such changes constitutes acceptance of the updated Terms.
14. Contact Information
For questions, concerns, or support related to these Terms:
Aureava Brands Private Limited
Customer Support: +91 8237881911
Email: customercare@roboson.in