Roboson products are manufactured with high-quality standards and are backed by a limited warranty to ensure customer confidence and peace of mind.
Warranty Coverage
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Roboson products come with a limited warranty of up to 12 months from the date of invoice. The warranty covers manufacturing defects and functional issues arising under normal usage conditions.
What Is Covered
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Manufacturing defects in materials or workmanship
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Functional failures under normal domestic use.
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Repairs or replacement of defective parts, as determined by the roboson technical team
What Is Not Covered
The warranty does not cover the following:
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Physical damage due to mishandling, misuse, or accidental damage
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Liquid damage, moisture ingress, or hard water damage
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Damage caused by improper installation or usage not in accordance with the user manual
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Wear and tear of consumable or silicone parts (e.g., valves, diaphragms, filters, flanges)
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Unauthorized repairs or modifications
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Missing accessories or incomplete products
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Damage during transit occurs when the product is not packed properly by the customer
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Products that are out of warranty or discontinued.
Important Reminders
At Roboson, we understand that sometimes things may not go as planned—and that’s okay. We are here to support you. Please review the following important points to ensure a smooth service experience:
Proof of Purchase
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Please retain your original company - Aureava Brands Private Limited tax invoice carefully
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The invoice is mandatory to validate any refund, exchange, or warranty claim
Product Evidence
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Clear images or videos of the issue must be shared with our support team.
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This helps our technical team assess wear, damage, or defects and determine warranty eligibility.
Warranty Claim Process
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To raise a warranty claim, customers must contact Roboson Customer Support
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Proof of purchase (invoice) is mandatory for warranty validation
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The product may need to be shipped or picked up for inspection
Inspection & Resolution
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All warranty claims are subject to inspection and approval by the Roboson Technical Team.
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Based on the inspection, Roboson may offer:
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Repair of the product
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Replacement of parts or the unit
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A paid service option if the issue is not covered under warranty
Important Guidelines
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Warranty applies only to the original purchaser
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Warranty is valid only for products purchased from authorized sellers
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Repair or replacement under warranty does not extend the original warranty period.
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Roboson reserves the right to amend warranty terms without prior notice
Customer Support
For any warranty-related assistance, please contact:
📞 Customer Support: +91 8237881911
📧 Email: customercare@roboson.in