Shipping & Return Policies

 

Shipping Policy

At Roboson, we strive to ensure a smooth, reliable, and transparent shipping experience for all our customers.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Timeline

  • Once dispatched, orders are typically delivered within 3–7 business days, depending on the delivery location.

  • Delivery timelines may vary due to factors beyond our control, such as weather conditions, courier delays, or regional restrictions.

Shipping Partners

  • Roboson works with reputed and trusted courier partners to ensure safe and timely delivery.

  • Tracking details will be shared via SMS, email, or WhatsApp once the order is dispatched.

Shipping Charges

  • Shipping charges, if applicable, will be clearly mentioned at checkout.

  • Any additional charges for special delivery requests will be communicated in advance.

Delivery Attempts

  • Courier partners usually make multiple delivery attempts.

  • Customers are requested to be available to receive the parcel and respond to calls/messages from the delivery agent.

  • Roboson will not be responsible for delays caused due to missed delivery attempts or incorrect address details provided by the customer.

Address Accuracy

  • Customers are responsible for providing complete and accurate shipping details.

  • Any re-shipping due to incorrect or incomplete address information may result in additional charges.

Damaged or Missing Parcels

  • If the package appears damaged at the time of delivery, customers are advised to refuse delivery and inform us immediately.

  • In rare cases of lost or delayed shipments, we will coordinate with the courier partner to resolve the issue at the earliest.

Force Majeure

  • Roboson shall not be held liable for shipping delays caused by events beyond our control, including natural disasters, strikes, government restrictions, or logistical disruptions.

Customer Support

For any shipping-related queries or assistance, please contact us:

Customer Support: +91 8237881911
Email: customercare@roboson.in

Replacement Policy

We want you to have a smooth experience with Roboson products.

 When can I request a replacement?

  • You can request a replacement within 7 days of delivery.

  • The issue must be a manufacturing defect or functional problem, verified by our technical team.

  • The product must be returned with all accessories and parts or else applicable charges will be deducted.

 Important to know

  • Wearable breast pumps are non-returnable due to hygiene and safety reasons.

  • In genuine cases, we may offer repair or exchange after inspection.

  • Products damaged due to liquid entry, physical damage, misuse, hard water, or missing parts are not covered under free replacement.

Replacement Process

  1. Share clear images or a video of the issue with our support team.

  2. Our technical team will review the concern.

  3. If approved, we’ll arrange a pickup.

  4. After inspection at our service center, the replacement or repair will be processed.

Return Packing Tip

  • Please pack the product safely in a proper box.

  • Any damage during transit due to improper packing may affect replacement eligibility.

Need Help?

We’re always here to assist you!

Customer Support: +91 8237881911
Email: customercare@roboson.in


Refund & Return Policy

At Roboson, we care about your experience and want to be transparent about our policies.

No Refunds for General Use

We do not offer refunds for change of mind, personal preference, or dissatisfaction after delivery.

For hygiene-sensitive products such as wearable breast pumps and personal care devices, returns and refunds are not allowed once the product is delivered, as this is to ensure safety for mothers and babies.

When Refunds Are Considered (Exceptional Cases Only)

As per Amazon and marketplace guidelines, refunds may be considered only if the issue is from our side, such as:

  • Product received damaged

  • Wrong product delivered

  • If there is manufacturing defect.

Please report such issues within 48 hours of delivery.

Proof Is Required

To help us resolve your request quickly, please share:

  • Clear photos or videos of the issue

  • Original packaging

  • Order ID or invoice

Without proper proof, we may not be able to proceed.

Inspection Process

All requests are reviewed by our team.
Based on inspection, we may:

  • Repair the product

  • Replace the product

  • Decline the request if it does not meet policy guidelines

Return pickup (if required) will be arranged as per the process.

Refund Timeline

  • Approved refunds will be processed to your original payment method.

  • Ater receiving your product and complete inspection refund will be initiated.

When Refunds Are Not Allowed

Refunds cannot be provided if:

  • The product is used or damaged

  • The hygiene seal is opened

  • Damage is due to misuse, liquid entry, or wear and tear

  • The request is raised after the allowed return window

Marketplace Orders

For purchases made through Amazon or other marketplaces:

  • The marketplace policy will apply

  • Final decisions will be as per the marketplace’s resolution process

Need Help?

Our support team is here to assist you:

📞 Customer Care: +91 8237881911
📧 Email: customercare@roboson.in